Last updated: May 2025
Swyp BV ("Swyp", "we", "our", or "us") provides a software platform that enables dental practices to streamline procurement of dental products by accessing and ordering from multiple suppliers. The Swyp platform includes features such as live pricing across multiple vendors, inventory management, order tracking, and vendor-neutral product search.
These Terms of Use ("Terms") govern your access to and use of the Swyp platform and services, including our website(s), web applications, and associated features (collectively, the "Service").
By registering for or using the Service, you agree to these Terms.
By accessing or using Swyp, you confirm that:
We take your privacy seriously. Swyp processes personal data in compliance with the General Data Protection Regulation (GDPR) and our Privacy Policy. We only collect and process data necessary to provide and improve our Service. You retain all rights to your data, and we will not sell or share your personal data with third parties without your consent, except as required to deliver the Service or comply with legal obligations.
Data Deletion: You may request deletion of your personal data at any time by contacting team@swyp.be.
The Swyp platform, including its code, branding, and features, is the property of Swyp BV and protected under EU intellectual property laws.
Product content displayed on Swyp—including product names, descriptions, documentation, images, brand logos, and pricing—may be the property of third-party suppliers or publicly available through their websites. Swyp does not claim ownership of such content. We strive to ensure all use respects intellectual property rights and applicable data usage and anti-scraping laws.
If you are a rights holder and believe any material has been used improperly, please contact us at team@swyp.be.
Swyp is legally permitted to display product prices without explicit prior approval from suppliers, provided that the prices are factual data, not protected by copyright or database rights, and Swyp acts as an agent for the dentist, showing only the information the dentist would see directly from the supplier.
By using Swyp, you consent to receive communications from us electronically (e.g., email, notices via the platform). All such communications satisfy any legal requirements for written notices.
Swyp is a vendor-neutral platform. We do not sell products directly. All purchases are transacted with third-party suppliers. Any issues with orders, delivery, warranties, or returns must be resolved with the relevant supplier.
Swyp is not responsible for the accuracy, availability, or quality of Goods listed by suppliers, though we strive to curate accurate data wherever possible.
To access and use the Swyp Services, you must create an account and provide accurate, complete, and current information. Failure to do so may result in the suspension or termination of your account.
You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree not to share your password with any third party. You must notify us immediately if you suspect or become aware of any unauthorized access or security breach involving your account.
You may not register a username that infringes on the rights of another person or entity, including names that are offensive, vulgar, misleading, or otherwise unlawful.
Swyp aggregates product data—such as names, images, descriptions, and documentation—from various third-party sources, including supplier websites and public manufacturer databases. While we strive for accuracy, Swyp does not guarantee that any content on its platform is free from errors, complete, or up-to-date.
Before making a purchasing decision, you are encouraged to verify product details with the original seller or manufacturer. If a product is not as described, your sole remedy is to seek a return or refund directly from the supplier, subject to their return policy.
Swyp is not involved in the actual transaction between you and the supplier and does not assume responsibility for any orders made using information displayed on our platform.
Swyp allows you to link your supplier accounts to retrieve information such as prices, stock, invoices, and order history ("Account Information") relevant to your clinic or practice. By linking these accounts, you authorize Swyp to access and use this data on your behalf, as your authorized agent, solely for the purpose of providing Swyp Services.
Swyp acts only under your instructions and does not review the retrieved data for legality or accuracy. Swyp is not liable for service interruptions or inaccuracies caused by technical issues on third-party websites or platforms. Any errors in the retrieved data should be addressed with the relevant supplier.
By using the Swyp Services and connecting your third-party supplier accounts, you appoint Swyp as your authorized agent and grant Swyp a limited mandate, in accordance with Article 1984 of the Belgian Civil Code, to act on your behalf solely for the purpose of delivering the Services.
By submitting login credentials, account information, data, and other content to Swyp, you license Swyp to use and store such content in encrypted form solely to provide the Services as described in this Agreement and in accordance with our Privacy Policy. You represent and warrant that you have the authority to grant such access and use, and that you are duly authorized to act on behalf of your clinic or business.
Swyp is authorized to access, retrieve, and use data from third-party supplier platforms you identify, including but not limited to:
Swyp takes these actions solely after you have created an account and confirmed your authority to act on behalf of your clinic or organization. Swyp will not take action on any third-party website without your prior authorization.
To facilitate these services, Swyp may store your credentials in a secure and encrypted format. These credentials are never shared with third parties, nor are they used for any purpose outside the scope of delivering our Services to you.
For the purposes of this Agreement and solely to provide the Services, you hereby grant Swyp a limited power of attorney and designate Swyp as your attorney-in-fact, with full authority to perform each act necessary to access and interact with third-party supplier platforms on your behalf, as you could do in person. You acknowledge and agree that Swyp is acting as your agent, and not as an agent of any third-party supplier. You further understand that the Services are not sponsored, endorsed, or affiliated with any third parties accessible through Swyp.
For suppliers with whom you already have a commercial relationship, Swyp displays real-time or catalog-based pricing retrieved directly from your account with that supplier. These prices reflect the same conditions you would see when logged into that supplier's eCommerce platform.
Swyp makes no guarantees regarding the accuracy, availability, or completeness of this information, as it is retrieved automatically and subject to changes or technical issues on the supplier's side. If you notice a discrepancy between the price shown on Swyp and that on the supplier's website, we recommend verifying the details directly and contacting Swyp support so we can investigate.
The Swyp Service is provided to you on an "as is" and "as available" basis, without warranties of any kind, either express or implied. To the fullest extent permitted under applicable European and Belgian law, Swyp, including its affiliates, licensors, and service providers, disclaims all warranties, express or implied, including but not limited to:
Swyp does not guarantee that the Service will always be available, uninterrupted, timely, secure, or error-free, or that defects will be corrected. Swyp does not warrant that any content or information obtained via the Service is accurate, complete, or up-to-date.
Swyp is a data aggregation and facilitation platform and is not responsible for the content or availability of external supplier websites. You are responsible for verifying critical data directly with the original supplier before making any purchasing decisions.
Swyp does not guarantee that the website or any content, services, or features thereof will be free from viruses or other harmful components.
Nothing in this section affects any statutory rights you may have as a consumer under mandatory provisions of European Union or Belgian law. This disclaimer shall apply only to the maximum extent allowed under such laws.
To the extent permitted under applicable law, Swyp shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to:
arising out of or in connection with your access to or use of the Swyp Services, whether based on contract, tort (including negligence), strict liability, or otherwise, even if we have been advised of the possibility of such damages.
Where Swyp is found liable for damages under applicable law, our total liability for any claims arising under these Terms shall not exceed the amount you have paid us in the preceding twelve (12) months for the Services, or €100—whichever is higher.
Nothing in these Terms shall exclude or limit Swyp's liability:
These limitations shall not affect any rights you may have as a consumer under mandatory Belgian or EU law.
These Terms shall be governed by and construed in accordance with the laws of Belgium, without prejudice to any mandatory consumer protection provisions of the law of your country of residence in the European Union.
If you have any concerns or complaints regarding the Service, we encourage you to first contact us directly at team@swyp.be so that we may resolve the issue amicably.
If a dispute cannot be resolved informally, you may:
Nothing in these Terms affects your statutory right to bring legal proceedings in the courts of your habitual residence or to access alternative dispute resolution mechanisms as provided under EU law.
Please review our other policies, including our Privacy Policy, which also govern your use of the Swyp platform and services. We may update our site, policies, and these Terms of Use from time to time to reflect changes in our services, legal obligations, or for other operational reasons. Any changes will take effect immediately upon posting, unless stated otherwise.
If any part of these Terms is found to be unlawful, void, or for any reason unenforceable, that part will be considered severable and will not affect the validity and enforceability of any remaining terms.
If you believe that any material available through Swyp infringes your copyright, please notify us in writing and include the following:
Please send claims to: team@swyp.be.
You are granted a limited, non-exclusive, non-transferable license to use the Swyp software solely for accessing our services in accordance with these Terms. You may not sell, rent, reverse engineer, decompile, or modify any part of our software or incorporate it into other software.
Swyp may integrate services or data from third-party providers. Your use of such third-party services is subject to their separate terms and privacy policies.
To keep Swyp secure and functional for all users, you agree not to:
Swyp is built for use by verified dental practices. You agree to:
We may update these Terms at any time. If changes are material, we will notify you in advance—at least 30 days before the new terms take effect—by email or by a prominent notice on the platform. Your continued use of Swyp after such changes means you accept the updated Terms.
If you do not agree with the new terms, please discontinue use of the platform.
You may terminate your account at any time by contacting us at team@swyp.be. Upon termination, you may request a copy of your data in a portable format before it is deleted. We will process your termination request within 30 days.
We reserve the right to suspend or terminate your account if you:
Where possible, we will provide advance notice before terminating your account, except in cases of serious violations or legal requirements. You will have the opportunity to export your data before termination takes effect.
Upon termination, your right to access and use the Service will immediately cease. Any outstanding fees remain due. Sections of these Terms that by their nature should survive termination (including intellectual property rights, disclaimers, limitations of liability, and dispute resolution) will remain in effect.
You have the right to export your data from Swyp at any time. This includes your account information, order history, saved products, and any other data you have provided. To request a data export, please contact team@swyp.be. We will provide your data in a commonly used, machine-readable format (such as CSV or JSON) within 30 days of your request.
You agree to indemnify, defend, and hold harmless Swyp BV, its officers, directors, employees, agents, and third-party service providers from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to:
This indemnification obligation will survive the termination of your account or these Terms.
Swyp shall not be liable for any failure or delay in performing its obligations under these Terms due to events beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, network infrastructure failures, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials. During such events, our obligations will be suspended for the duration of the force majeure event.
You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. Any attempted assignment without consent will be void.
Swyp may assign or transfer its rights and obligations under these Terms, in whole or in part, to any third party without restriction, including in connection with a merger, acquisition, reorganization, or sale of substantially all of our assets. We will notify you of any such assignment that materially affects your rights.
These Terms, together with our Privacy Policy and any additional terms or policies referenced herein, constitute the entire agreement between you and Swyp regarding the use of the Service and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding the Service.
No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
We welcome your feedback and suggestions. For any inquiries, support, or feedback related to our services, please contact us at:
We strive to make Swyp accessible to all users. If you have questions or need assistance, please contact team@swyp.be.
Swyp is not responsible for the content, privacy practices, or availability of third-party websites linked from our platform.
By registering for and using the Swyp Service, you grant Swyp BV a non-exclusive, royalty-free, worldwide license to use your practice's name, trade name, and logo (collectively, “Marks”) in our marketing and sales materials, including but not limited to our website, presentations, case studies, social media channels, and promotional content.
This license is limited to identifying you as a customer or user of the Swyp platform and does not imply any endorsement, partnership, or affiliation beyond your use of the Service. Swyp will use your Marks in a manner consistent with your brand guidelines where these have been made available to us.
If you wish to opt out of this marketing use or request removal of your Marks from any published materials, please contact us at team@swyp.be. We will process your request within a reasonable timeframe.
We welcome your feedback and suggestions. For any inquiries, support, or feedback related to our services, please contact us at:
We strive to make Swyp accessible to all users. If you have questions or need assistance, please contact team@swyp.be.
Swyp is not responsible for the content, privacy practices, or availability of third-party websites linked from our platform.