Last updated: May 2025
This Privacy Policy explains how Swyp BV ("Swyp", "we", "us", "our") collects, uses, shares, and protects your personal data when you use our website and platform ("Services"). Swyp is committed to safeguarding your privacy and complying with the General Data Protection Regulation (GDPR).
By using Swyp, you acknowledge and agree to the practices described in this Privacy Policy.
Swyp BV is a company registered in Belgium, offering a platform that enables dental practices to easily purchase dental supplies from multiple vendors.
Swyp acts as a data controller when handling your personal data to provide our Services. In some cases, we may act as a data processor, such as when retrieving and managing supplier data on your behalf.
We collect and process the following types of data:
We use your personal data for the following purposes:
Where legally required, we will obtain your explicit consent (e.g. for marketing communications or non-essential cookies).
Under the GDPR, we rely on the following legal bases:
We may share your data in the following ways:
We do not sell your personal data. Any data shared with third parties for analytics or research will be aggregated or anonymized.
Swyp is based in the European Union (Belgium), and all our core infrastructure is hosted within the EU. Your data is stored on servers operated by Hetzner Online GmbH in their data centers located in Germany and Finland, ensuring your data remains within the European Economic Area.
Some of our service providers may process data outside the EEA. When this occurs, we ensure appropriate safeguards are in place, including:
For payment processing, Stripe operates from Ireland (within the EU) and maintains GDPR compliance for all European customers.
We retain personal data only for as long as necessary to:
You may delete your account at any time by contacting us at support@swyp.be. Upon deletion, your personal data will be erased unless retention is required by law.
Under the GDPR, you have the right to:
Swyp uses cookies and similar technologies to provide essential functionality, analyze usage, and improve our Services. Where required, we will ask for your consent for non-essential cookies.
You can manage your cookie preferences through your browser settings or our cookie banner.
We implement appropriate technical and organizational measures to protect your data against loss, misuse, unauthorized access, and alteration. While we strive to protect your information, no method of transmission over the Internet is 100% secure.
In the event of a data breach, we will notify affected users and regulators in accordance with legal requirements.
We may disclose your data if required to do so by law, court order, or governmental request. We review all such requests carefully to ensure they comply with applicable laws and respect your rights.
Swyp may contain links to third-party websites. This Privacy Policy does not apply to those sites. We are not responsible for the privacy practices or content of third-party websites.
Swyp is intended for use by dental professionals and practice administrators who are at least 18 years of age. We do not knowingly collect personal data from individuals under 18. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it promptly.
Swyp does not use automated decision-making or profiling that produces legal effects or similarly significantly affects you. Any data analysis we perform is for service improvement and personalization purposes only, and you always have the option to adjust your preferences or contact us with concerns.
We retain different types of data for different periods:
After these periods, data is either deleted or anonymized so it can no longer be associated with you.
We work with trusted third-party service providers to deliver our Services. These providers act as data processors and only process your data on our instructions. All service providers are contractually bound to protect your data and use it only for the purposes we specify.
We may also use processors in the following categories:
We conduct regular reviews of our processors to ensure they maintain adequate security standards and comply with GDPR requirements. A complete list of our current data processors is available upon request by contacting privacy@swyp.be.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority (Gegevensbeschermingsautoriteit) without undue delay and, where feasible, within 72 hours of becoming aware of the breach.
Our notification will include the nature of the breach, the likely consequences, and the measures we have taken or propose to take to address it.
We may update this Privacy Policy from time to time. When we do, we'll notify you via our website or other communication methods. Material changes will be announced at least 30 days in advance where legally required.
Please review this policy periodically for updates.
For any questions, concerns, or requests regarding your data or this policy, you can contact us:
General inquiries:
Email: team@swyp.be
Data protection matters:
If you have specific questions about how we handle your personal data or wish to exercise your GDPR rights, you can contact our data protection team at: privacy@swyp.be